Retailing Transformation. Where are you?
Accelya launched Air Transformation Lab in 2020 to inject fresh thinking into airline retailing. Since then, the industry has taken giant steps to make airline retailing a reality. 2021 saw NDC go “mainstream,” and airlines become less dependent on legacy. Today’s new Air Transformation Lab asks a fundamental question: when it comes to the path to distribution freedom and retailing excellence, where is your airline on this route? Join us on this exploration into airline retailing from various vantage points to inspire your journey ahead.
Now I am Accelya’s new Chief Executive Officer. I am incredibly humbled and excited to take the helm of this company looking to change up the retailing opportunity for airlines and the wider industry. So, it feels right to open the next chapter of the Air Transformation Lab. I am calling this chapter “Where Are You?”. Because an airline’s journey can have many starting points. The route can take various turns along the way, but the destination is the same. It’s end-to-end retailing transformation.
Do you need to get up to speed with ONE Order or do you want a refresher? Curious about how it will affect the future of the airline business? Read our blog for an introduction to ONE Order and order management.
The "Reaching New Heights" series returns to the airwaves with Accelya CEO Jim Davidson chatting to PLAY Airlines' CEO, Birgir Jónsson. This startup airline is benefiting from the international travel resurgence and has added many new routes to its portfolio. Not all CEOs can claim to be rockstars, but Birgir was a drummer in one of Iceland’s most famous bands. Now he’s setting the tempo for a great startup performance.
In this first episode in a new season called "Reaching New Heights", Accelya CEO Jim Davidson talks to Neil Geurin, Managing Director of Digital Customer Experience and Distribution at American Airlines. The US carrier is seeing encouraging numbers on their flights and has started thinking holistically about customers rather than if the trip is for business or leisure.
Earlier this year, we announced that Accelya is powering Hawaiian Airlines' market-first distribution strategy. We sat down with George Bryan, Hawaiian Airline’s Senior Director of Distribution, to learn more about the US carrier’s ongoing transformation journey.